FAQ

Q: What payment methods do you accept?

A: Visa, Master Card, American Express, PayPal, Maestro is all acceptable for payment.

 

 

Q: I ordered several packs, but I only received one, what should I do?

A: Due to the weight limitation of the package, if you have bought several packs, your order may be separated for two packages. But don’t worry, the other package will usually on its way, we suggest that you can still wait for a few days, if it still not arrives, please contact our customer service for further solution.

 

Q: If I ordered a wrong size, what should I do?

A: Please check the order you have fulfilled in our website and contact our customer service as soon as possible. If the item hasn’t been shipped out, we will change the size for you. If the item has been shipped out, we can accept an exchange within 30 days of receiving the package. (View limited condition)

 

Q: If I ordered with a wrong address, what should I do?

A: Please contact our customer service about this issue. If the item hasn’t shipped out yet, the address can be changed. But if the package has already shipped out, we suggest that you can contact your local courier and change the address.

View more information about shipping

 

 

Q: There are some issues about the item, would like a return, what should I do?

A: Please contact us and describe the issue, we will get in touch with you to solve the problem asap.

 

Q: What is Separatec warranty policy?

If your Seperatec underwear is defective or damaged, we accept the return with the purchase within 30 days and we also offer 100% satisfaction guarantee for your first order.

View more information about the return

 

 

Q: Is the Separatec's Dual Pouch underwear a patented product?

A: Yes, it is a patented product available in many countries.

 

Q: What's the benefit of separating the banana and apple?

A: The delicately Dual Pouch design keeps your banana and apple place separately, so that the banana won't feel constrained and the apple can stay dry and comfortable.

 

Q: How can I receive the latest holiday sales information?

A: Sign up an account with email, enjoy 10% off for your first order and we will also send you the latest sales news and new release products in time!

 

Q: Are there inferior underwear in the current market?

A: Most of common underwears do not have enough pouch space for banana and apple which can place them separately to ensure the healthy environment.

 

Q: Can Separatec underwear help to enlarge male's organs?

A: We don't want to fool anyone by saying yes. However, giving your organs more room by separating them will definitely help the growth of your organs.

 

Q: What's the concept of Ezy-off Tag?

A: Easily tear off the tag by hand without scissor. Less skin irritation cause by the tag and prevent any damage to the underwear.

 

Q: How to wear this underwear properly?

A: Please dress the underwear as usual first, and reach your banana into the hole of front pouch and let it resting there naturally to achieve Separatec.

 

Q: Do I have to withdraw my banana every time when I go to bathroom?

A: Some of our underwear solely accompanies with functional flys. But if you want, the front pouch can be lifted up as a functional fly giving you great convenience when nature calls. 

 

Q: Is it a therapeutic underwear?

A: We don't consider it as a therapeutic underwear, however, it would make you feel more fresh and comfortable than wearing any other underwear.

 

 

Q: What are the benefits of "Four Needles Six Lines" technology?

A: Four needles six lines technology flatten the seam construction provides more comfort and helps prevent skin irritation.

 

Q: What is Modal, Micromodal?

A: Modal is an regenerated cellulose fiber from Austria Lenzing, its raw material is extracted from the European beech wood. To make it into pulp, then process it into fibers through special spinning process. Modal products have good flexibility and excellent moisture absorption, but poor stiffness. We often used modal 40s. Micro-modal is a step upgrade from regular Modal also from Austria Lenzing. The products that produced with Micro-modal are obviously finer and lighter, and feel like a "second skin". We often use Micro-modal 50s, 60s, 80s when manufacturing our products.

 

 Q: What is Supima?

A: Supima is the world's finest cottons, Supima is a non-profit organization of American Pima cotton growers whose main objective is to promote the use of American Pima cotton around the world and is involved in quality assurance and research programs. The used of the trademark "Supima®" is strictly controlled by the grower organization, only authorized company with high quality products can use Supima® trademark to promote their own Supima products.
1) A Longer Staple Length
The staple length of Supima is 35% longer than regular cottons. This increases softness and luster. Fewer fiber ends are exposed, minimizing the effects of abrasion resulting in less pilling.
2) A Stronger Fiber
Supima is up to 45% stronger than regular cottons. This makes Supima products extraordinarily resilient. Even lighter-weight Supima fabrics are incredibly durable, without compromising drape and comfort.
3) A Vibrant Fiber
Supima absorbs and retains color better than regular cottons. This means that Supima products retain their brilliance over many years of use.

 

Q: What is Combed Cotton?

A: Combed cotton is an extremely soft version of cotton made by specially treating the cotton fibers before they are spun into yarn.  When cotton is combed, fine brushes are used to pull out any remaining impurities, along with short cotton fibers, leaving behind only long, straight fibers which are even and aligned. The texture of combed cotton is softer, stronger, and less pilling. Over all, Combed Cotton is much better than conventional cotton.