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FAQ

Payment

A: Visa, Master Card, American Express, PayPal, Maestro is all acceptable for payment.

Shipping

A: Due to the weight limitation of the package, if you have bought several packs, your order may be separated for two packages. But don’t worry, the other package will usually on its way, we suggest that you can still wait for a few days, if it still not arrives, please contact our customer service for further solution.

A: Please check the order you have fulfilled in our website and contact our customer service as soon as possible. If the item hasn’t been shipped out, we will change the size for you. If the item has been shipped out, we can accept an exchange within 30 days of receiving the package. (View limited condition)

A: Please contact our customer service about this issue. If the item hasn’t shipped out yet, the address can be changed. But if the package has already shipped out, we suggest that you can contact your local courier and change the address.

View more information about shipping

Return

A: Please contact us and describe the issue, we will get in touch with you to solve the problem asap.

If your Seperatec underwear is defective or damaged, we accept the return with the purchase within 30 days and we also offer 100% satisfaction guarantee for your first order.

View more information about the return

Product

A: Yes, it is a patented product available in many countries.

A: The delicately Dual Pouch design keeps your banana and apple place separately, so that the banana won't feel constrained and the apple can stay dry and comfortable.

A: Sign up an account with email, enjoy 10% off for your first order and we will also send you the latest sales news and new release products in time!

A: We don't want to fool anyone by saying yes. However, giving your organs more room by separating them will definitely help the growth of your organs.

A: Easily tear off the tag by hand without scissor. Less skin irritation cause by the tag and prevent any damage to the underwear.

A: Please dress the underwear as usual first, and reach your banana into the hole of front pouch and let it resting there naturally to achieve Separatec.

A: Some of our underwear solely accompanies with functional flys. But if you want, the front pouch can be lifted up as a functional fly giving you great convenience when nature calls.

A: We don't consider it as a therapeutic underwear, however, it would make you feel more fresh and comfortable than wearing any other underwear.

Fabric

A: Four needles six lines technology flatten the seam construction provides more comfort and helps prevent skin irritation.

A: Modal is an regenerated cellulose fiber from Austria Lenzing, its raw material is extracted from the European beech wood. To make it into pulp, then process it into fibers through special spinning process. Modal products have good flexibility and excellent moisture absorption, but poor stiffness. We often used modal 40s. Micro-modal is a step upgrade from regular Modal also from Austria Lenzing. The products that produced with Micro-modal are obviously finer and lighter, and feel like a "second skin". We often use Micro-modal 50s, 60s, 80s when manufacturing our products.

A: Supima is the world's finest cottons, Supima is a non-profit organization of American Pima cotton growers whose main objective is to promote the use of American Pima cotton around the world and is involved in quality assurance and research programs. The used of the trademark "Supima®" is strictly controlled by the grower organization, only authorized company with high quality products can use Supima® trademark to promote their own Supima products.
1) A Longer Staple Length
The staple length of Supima is 35% longer than regular cottons. This increases softness and luster. Fewer fiber ends are exposed, minimizing the effects of abrasion resulting in less pilling.
2) A Stronger Fiber
Supima is up to 45% stronger than regular cottons. This makes Supima products extraordinarily resilient. Even lighter-weight Supima fabrics are incredibly durable, without compromising drape and comfort.
3) A Vibrant Fiber
Supima absorbs and retains color better than regular cottons. This means that Supima products retain their brilliance over many years of use.

A: Combed cotton is an extremely soft version of cotton made by specially treating the cotton fibers before they are spun into yarn.  When cotton is combed, fine brushes are used to pull out any remaining impurities, along with short cotton fibers, leaving behind only long, straight fibers which are even and aligned. The texture of combed cotton is softer, stronger, and less pilling. Over all, Combed Cotton is much better than conventional cotton.