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Return Policy

Cancellation

Order cancellation can be acceptable before the package is shipped. If the order is cancelled, you will get a full refund excluding delivery charges.

 

Return:

                     

 

Contact us                             Sit back and wait for refund or exchange

 

Applicable for:                                                                          

1. Within 30 days after receiving the product. 

2.The item must be purchased in ca.separatec.com and untried in the original package.

3. A receipt or proof of purchase is required for confirmation.

 

Return fee:                                                            

Customers will only be charged once for shipment which includes returns shipping fee.


Refund
Return package is received and inspected, we will email you a notification whether the refund (excluding shipping fee) is approved or rejective. If it is approved, a credit will be processed automatically to your credit card or original method of payment within a certain amount of days.

 

Late or missing refund
Please check the transaction activity of bank account again.

                                 ↓
Contact the customer service of your
original payment method. (credit card company, bank and etc.)

                                 ↓

Still not solve the issue?  Contact us.