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Cancellation
Order cancellation can be acceptable before the package is shipped. If the order is cancelled, you will get a full refund excluding delivery charges.
Return:
Contact us Sit back and wait for refund or exchange
Applicable for:
1. Within 30 days after receiving the product.
2.The item must be purchased in ca.separatec.com and unused in the original package.
3. A receipt or proof of purchase is required for confirmation.
Return fee:
Customers will only be charged once for shipment which includes returns shipping fee.
Refund
Return package is received and inspected, we will email you a notification whether the refund (excluding shipping fee) is approved or rejective. If it is approved, a credit will be processed automatically to your credit card or original method of payment within a certain amount of days.
Late or missing refund
Please check the transaction activity of bank account again.
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Contact the customer service of your original payment method. (credit card company, bank and etc.)
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Still not solve the issue? Contact us.
