Order cancellation can be acceptable before the package is shipped. If the order is cancelled, you will get a full refund excluding delivery charges.
Contact us Sit back and wait for refund or exchange
- Within 30 days after receiving the product.
- The item must be purchased in ca.separatec.com and untried in the original package.
- A receipt or proof of purchase is required for confirmation.
- Sale items are final sale. No returns or exchanges – No exceptions. Please note that full-priced items purchased using discount codes not considered final sale.
Customers will only be charged once for shipment which includes returns shipping fee.
Return package is received and inspected, we will email you a notification whether the refund (excluding shipping fee) is approved or rejective. If it is approved, a credit will be processed automatically to your credit card or original method of payment within a certain amount of days.
Late or missing refund
Please check the transaction activity of bank account again. ↓
Contact the customer service of your original payment method. (credit card company, bank and etc.)
Still not solve the issue? Contact us.